Have a question? Please browse through our FAQ to get your answer. If you still can't find it then click here to go to our Contact Section or Chat with one of our certified technicians.
Our FAQ is divided into these following areas:
CREDITS
| Do my credits ever expire? |
| No, you can use your purchased credits that day or 30 years down the road. Your credits will NEVER expire.* |
| Where do I go to buy Credits? |
| Click on the CONNECT NOW tab on the website (http://www.payperhelp.com/connect.htm) |
| I have already used your service, where can I go see how many credits I have left? |
| Login to your account by entering your username and password. |
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* As long as PayPerHelp is a functioning business entity.
PRICING
| What are your prices? |
15 minutes - $15
30 minutes - $30
45 minutes - $45 |
1 Hour - $60
2 Hours - $85
3 Hours - $120 |
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| Where are your prices listed? |
| Click on the Pricing tab on the website or click on this link to go directly there http://www.payperhelp.com/pricing.htm |
| What are your payment methods? |
| Paypal, Visa, Mastercard, AMEX, Discover |
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HELP SESSION
| Do I have to install anything on my computer to have one of your technician’s remote into my computer? |
| No, you will need to download a small file and click on “Run” twice when prompted. Nothing is permanently installed on your computer. |
| Do I lose control over my computer while a technician is helping me? |
| No, you have full over- riding privileges at all times. |
| If I have no internet connection can a technician fix my computer? |
| No, our technicians are able to access your computer only through internet access. |
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SERVICES
| What services do you offer? |
| We offer all PC repair services as long as you have internet connectivity and the issue is not a fault with the hardware. For example, if your monitor screen is blank and the connections are in place. Most likely this is a fault with the monitor which cannot be repaired through the internet. You will need to contact your local computer repair store. |
| Where can I find the exact services offered on your website? |
Click on the :"What We Can Fix” tab or click on this link:
http://www.payperhelp.com/whatwecanfix.htm it will take you directly to the page. |
| What are the most common services you perform for your clients? |
| We regularly fix Virus and Spyware problems (Trojans, worms, etc), perform computer clean up, install software, format Word documents, find formulas for Excel and the list goes on. |
| What happens if you can’t fix my problem? |
| Then you don’t have to pay for it. We have a no fix, no pay guarantee. |
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