IMPORTANT NOTICE: These Terms of Service apply only to remotely provided services, which means payperhelp.com performs technology services for you over the telephone at 1-800-555-6363 or via our remote support software - TeamViewer.
Terms and Conditions
REMOTE SERVICES
(a) General Services: PayPerHelp will attempt to diagnosis your technology problem, provide an estimate of applicable service fees, and then provide you with a technology solution via the Internet. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.
(b) Remote Support Services: Remote support services may be offered to you over the telephone or via the Internet if your PC was built within the last four years, you have a working cable or DSL high speed Internet connection, and your operating system is Microsoft Windows XP or newer. If you elect to receive remote support, then PayPerHelp remotely logs on through your high-speed Internet connection to view your computer desktop from the PayPerHelp Support Center. PayPerHelp stays in contact with you to keep you fully briefed on every step of the process as your technology problem is resolved. Remote support may involve the installation of software (known as TeamViewer) on your computer that will allow PayPerHelp to provide the remote support services. By electing to receive remote support, you agree to allow PayPerHelp to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer.
(c) Your Responsibility: You understand and agree that prior to contacting or allowing PayPerHelp to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that PayPerHelp shall not be responsible under any circumstance for any loss or corruption of data and/or software.
SERVICE LIMITATIONS; LIABILITY
(a) LIMITATIONS TO SERVICE: PAYPERHELP RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED REMOTE SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY PAYPERHELP.
(b) FORCE MAJEURE: If PayPerHelp ability to render remote services is impaired by you or circumstances beyond the control of PayPerHelp, PayPerHelp may choose not to provide or to discontinue remote services.
(c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that PayPerHelp ’s total liability for damages related to its remote services is limited to the total amount you pay for the remote services, and you release PayPerHelp from liability for any indirect, incidental, special, or consequential damages. PAYPERHELP IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.
SERVICE WARRANTY
If you are not satisfied with remote services received from PayPerHelp, please call 1-800-555-6363 for resolution. We warrant our remote services for 30 days following the date you received remote service; however, for repairs necessitated by a virus or spyware, the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (i.e., before you connect again to the Internet). If there is a problem with the service provided by Geek Squad and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost.
PRIVACY POLICY
For information about the collection and use of your information, please refer to PayPerHelp’s Privacy Policy, which is available at www.payperhelp.com or by contacting PayPerHelp at 1-800-555-6363.
PAY FOR SUPPORT
(a) Services: PayPerHelp will attempt to diagnose and solve problems over the internet for an applicable fee. For phone support, however, this may not be possible because of problems with your computer or its configuration that are beyond our control.
(b) User Responsibility: You understand and agree that before PayPerHelp performs diagnostic repair on your computer, it is your responsibility to back up the data, software, information, or other files stored on your computer disks and/or drives. You acknowledge and agree that PayPerHelp shall not be responsible under any circumstance for any loss or corruption of data and/or software.
CHANGES, CANCELLATIONS AND REFUNDS
To cancel your order: You must contact our Certified Technicians at 1-800-555-6363 immediately. The payment amount will be fully refunded in the manner the purchase was paid unless work had already commenced. If the latter has taken place, you will have to pay for the time spent and the rest refunded.
If you are not satisfied with your service: Call 1-800-555-6363 for resolution. We stand behind our Pay-for-Support services for 5 days. If there is a problem with the service we provided and you notify us within the allotted time period, we will work to remedy the problem quickly and at no additional cost.
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